Privacy Policy

Privacy Policy

Your privacy is important to us. This policy explains what personal information we collect, how we use it, and your rights under UK and EU data protection law.

Who we are
Otto Straps is owned and operated by Björn Otto Peacock.
If you have any questions about this policy, you can contact us at:
Email: ottostraps@ottostraps.co.uk

What information we collect
When you place an order, make an enquiry, or contact us, we may collect:

Your name
Billing and delivery address
Email address and telephone number
Order details (items purchased, prices, delivery method, etc.)
Any messages or special instructions you send us
Payments are processed securely by PayPal. We do not receive or store your full card details.

How we use your information
We use your information to:

Process and deliver your orders
Communicate with you about your order, enquiries, or any issues
Provide customer service and handle returns or warranty questions
Maintain our accounts and business records
With your permission, we may also use your email address to:

Send you news about new products, special builds, or updates
Let you know about offers or important changes to our services
We will only send you marketing emails if you have asked us to (for example by ticking a box, signing up to a mailing list, or otherwise clearly giving your consent). You can unsubscribe at any time by following the link in our emails or by contacting us directly.

Legal bases for using your data
We process your personal data on the following legal bases:

Contract: To process your orders, take payment, and deliver your items.
Consent: To send you marketing emails and product news, where you have asked us to.
Legal obligation / legitimate interests: To keep basic records for tax, accounting, and to protect our business (for example, in case of a dispute).
Who we share information with
We share only the information that is necessary with:

Payment providers (PayPal) to securely process your payments
Delivery and courier services to deliver your orders
Website hosting and technical providers who help us run this website
Email service providers if we send newsletters or updates by email
We do not sell your personal information to third parties.

How long we keep your information
We keep your information for as long as necessary to:

Fulfil your order and provide any after‑sales support
Meet our legal and tax obligations
Resolve any disputes or enforce our agreements
Marketing email information is kept until you unsubscribe or ask us to delete it.

Your rights (UK & EU)
You have the right to:

Access the personal data we hold about you
Ask us to correct any inaccurate or incomplete information
Ask us to delete your personal data in certain circumstances
Object to or restrict how we use your data in some situations
Withdraw your consent for marketing at any time
If you wish to exercise any of these rights, please contact us at ottostraps@ottostraps.co.uk.

If you are unhappy with how we handle your data, you can also complain to your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

Cookies and website usage
Our website may use cookies or similar technologies to make the site work properly, remember your preferences, and understand basic visitor statistics. You can control cookies through your browser settings.

Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: February 2026